On Turnover in Human Services

Managing Customer Services: Human Resource Practices, Turnover, And Sales Growth

An Econometric Analysis of Inventory Turnover Performance in Retail Services

Inventory turnover varies widely across retailers and over time. This variation undermines the usefulness of inventory turnover in performance analysis, benchmarking and working capital management. We develop an empirical model using financial data for 311 public-listed retail firms for the years 1987-2000 to investigate the correlation of inventory turnover with gross margin, capital intensity...

Managing customer turnover in online services: a systems thinking approach

Even as they enjoy impressive growth, one of the major challenges facing providers of online services is a high rate of customer turnover. It has adverse impacts on business performance and has therefore attracted management attention. The literature continues to identify individual determinants of pre-and post-adoptive customer behavior in online services. However, their collective impact is l...

On Valuing Appreciating Human Assets in Services

This paper derives optimal policies for when to hire, train and layoff employees in service organization when worker productivity appreciates deterministically or stochastically under constant, monotonic, and cyclic service demand. The model, an extension of the machine replacement problem from the engineering economy literature, uses infinite horizon linear programming to produce optimal perso...

Glucose turnover and gluconeogenesis in human pregnancy.

The rate of appearance (Ra) of glucose in plasma and the contribution of gluconeogenesis were quantified in normal pregnant women early ( approximately 10 wk) and late ( approximately 34 wk) in gestation. Their data were compared with those of normal nonpregnant women. Glucose Ra was measured using the [U-13C]glucose tracer dilution method. Gluconeogenesis was quantified by the appearance of 2H...